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The future for personalisation? Service users, carers and digital engagement

Carers and people who use services require information about the available sources of support; professionals need information about service providers to support effective practice in commissioning services. In recent years, social media has made an impact on the way much of the population communicates, collaborates and shares knowledge and information.


This study examines the relevance of social media to the development of personalised social care in general, and to self-directed support in particular. The focus of the report is the UK but, given the global nature of web-based communication, it does include some international initiatives.It should be noted that in such a rapidly changing subject, a report such as this cannot claim to be comprehensive.  Rather it provides an overview of a number of initiatives that demonstrate the diversity of of approaches.  The aim is to promote better understanding and stimulate further activity and discussion.


Online version: http://comment.iriss.org.uk/content/digital-engagement


PDF: http://www.iriss.org.uk/resources/future-personalisation

 


A report for IRISS by Shirley Ayres,  Aspire Knowledge


Institute for Research and Innovation in Social Services (IRISS) is a charitable company with a mission to promote positive outcomes for the people who use Scotland’s social services by enhancing the capacity and capability of the social services workforce to access and make use of knowledge & research for service innovation & improvement.


Aspire Knowledge collaborates on ideas, projects and products in knowledge to the third and public sector. Our style of delivery is through collaboration with partners on great ideas – we don’t own everything we do, even if it starts as our idea – what is important to us is that good ideas for knowledge flourish, wherever that idea begins.

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